Issue with Dealer and warranty
#21
RE: Issue with Dealer and warranty
Car wash was my first thought, BTW, DC Metro area.... I-81?, where you at, I go up and down I-81 every day, I work in Chantilly, And which dealer?
DC Metro area.... I-81?, where you at, I go up and down I-81 every day, I work in Chantilly, And which dealer?
If I was the manager, I'd rather loose a few bucks in antenna repair, than not have you come back when it's time to replace your mustang.
#22
RE: Issue with Dealer and warranty
Definately an unfortunate situation to say the least, but these threads are all based on the "see things from my perspective" premise but rarely are the same people willing to see things from the dealer/maker perspective. Anyone else here have an issue with the antenna breaking? Didn't think so. Soooo, if antennas are not known to fail easily and you show up to the dealer with the antenna removed saying that the wind blew it off.......I would call your bluff as well. Do you have your oil changed at the dealer? Would you go there for ANYTHING but warranty work? Didn't think so. Why on earth should they either try to scam the maker or take a cash loss for a customer that provides them no incentive? However, if that is your purchasing dealer we are talking about - they should at least butter you up with some lube tickets if you agree to pay for the repair. It sucks, but you can't expect a dealer/maker to pay for something that is VERY likely the result of impact or vandalism.
For the record, my aggravation has nothing to do with the money. If I had broken the stupid thing I would have problem paying for it. The issue is one of honor and common respect.
#23
RE: Issue with Dealer and warranty
I bought mine from Jerry's as well, over the labor day sale. The guys up front havebeen especially nice to me, especially Neil Valis, the salesman I delt with, he and I are both former Marines. The rest of the dealership sucks, esp service. They could care less what you do. Since I have moved up to WVA, I am going to check outa dealer up there, maybe one of the smaller town guys will be a bit nicer.
And as far as the car wash assumption, I did understand it was the mount(base) for the antenna, I have seen some pretty violent car washes in my time and had to repair damage from them in the body shop. That is why I thought that, maybe one of the flying rag types, can pull the mount right out of the fender, I have seen it happen. If you end up having to pay to have the fender pulled and get it fixed, I reccomend shaving the fender mount and putting a hidden one on. Good luck on this one.
And as far as the car wash assumption, I did understand it was the mount(base) for the antenna, I have seen some pretty violent car washes in my time and had to repair damage from them in the body shop. That is why I thought that, maybe one of the flying rag types, can pull the mount right out of the fender, I have seen it happen. If you end up having to pay to have the fender pulled and get it fixed, I reccomend shaving the fender mount and putting a hidden one on. Good luck on this one.
#25
RE: Issue with Dealer and warranty
I reccomend shaving the fender mount and putting a hidden one on
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